Word: candor
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...That moment of candor and Eckert's heartfelt apology to parents in a video the company released on Mattel's website were high points in Mattel's otherwise punch-drunk performance in handling these recalls. By pointing out specifically where things broke down and then spelling out what he would do to fix it - testing every batch of toys before it leaves China, rather than relying on testing raw materials - the CEO reassured American consumers that he understood the problem and would back up his apology with action...
...Eckert is now paying the price for his candor. Mattel needs China just as much as China needs Mattel, and it cannot afford to jeopardize its relationship with the country that produces 65% of its toys. In a global public relations campaign, Chinese officials have emphasized that the country does have strong safety standards, and that problems at a few companies shouldn't be used to paint the whole country's products as unsafe. Even well-regarded Chinese companies with no link to toys or any hint of safety problems, such as brewer Tsingtao and appliance maker Haier, could suffer...
American politicians - especially presidential hopefuls looking to score easy points - lit into the Iranian President with a candor they rarely show on the campaign trail. "It is unacceptable for [Ahmadinejad], who refuses to renounce and end his own country's support of terrorism, to visit the site of the deadliest terrorist attack on American soil in our nation's history," said Democratic front-runner Hillary Clinton. Republican candidate Rudy Giuliani - who was New York City mayor at the time of the attacks - thundered: "This is a man who has made threats against America and Israel, is harboring bin Laden...
...surge continue into 2008. And Romney and Giuliani will find it harder to bob and weave. The press, which has given both men an easy ride on the issue, may start turning the screws. With luck, so will McCain, who has paid a heavy price for his Iraq candor. Even the White House could get into the act. From the President's perspective, after all, Romney and Giuliani haven't exactly been profiles in courage: they've let Democrats punch the stuffing out of his Iraq policy without offering much of a defense...
...Catholic Church has never been a model of candor or transparency. Compare it to the Chinese government, however, and the Vatican can start to look downright forthcoming. In what may be Rome's strongest public push to normalize relations with China, Pope Benedict XVI has sent a 55-page open letter to Chinese Catholics that essentially lays all the Vatican's diplomatic cards on the table. The initial response from Beijing, meanwhile, has been terse and predictably cryptic...