Word: canine
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...reason some authorities question whether melamine is the real culprit. Bruce Friedrich, Vice President of People for the Ethical Treatment of Animals (PETA) has urged the FDA to test for excessive levels of vitamin D; last year a manufacturing error led to too much of the vitamin in Royal Canin pet food, causing kidney failure and death in several animals. But Goldstein says excessive vitamin D is unlikely, since blood tests would show high calcium levels, which haven't been found. Says an FDA spokesman: "Our analysis of the premix indicates that vitamin levels were appropriate." Other theories floated...
Harold Erickson knows his pet food. Every week he doles out thousands of pounds of Royal Canin therapeutic chow for every kind of pet, from aged Afghans to plump Persians. After Hurricane Charley blew through Florida late last summer, the former Army sergeant knew work might get hectic. He had no idea. On Aug. 16, French-based Royal Canin called with an urgent order, and within the hour Erickson, 46, and his co-workers mixed, packed and shipped a whopping 500 lbs. of premium dog and cat food--which can cost up to $30 per 16-lb. bag--to panicked...
...Brown, a package-delivery company? Yes--and no. Sure, the bulk of the Atlanta-based company's $33 billion in revenue still comes from moving boxes from one place to another. But the company is rapidly expanding into something called supply-chain management, helping hundreds of clients like Royal Canin not only move products from place to place but also store, assemble and repair goods, even interact with customers, all without the client company's having to get involved. Such insourcing of clients' operations--work that traditionally was done in-house or was farmed out to dozens of different suppliers...
...thousands of soldiers all over the world. Though he recognizes that his current shipments for UPS clearly don't have that life-or-death urgency, Erickson knows what the customer expects. That's why UPS has an on-time delivery rate that's better than 99% for Royal Canin's upscale pet food. Erickson admits, "I was surprised that UPS did this sort of thing." If Eskew has his way, people won't be surprised much longer. --With reporting by Greg Fulton/Atlanta...
...prejudice, his own and other people's: he met transcriptionists who would run away so as not to have to type up his examinations of gay patients, and dentists who would refuse to see unmarried men. In the tradition of the best doctor-writers, from Somerset Maugham to Ethan Canin, Verghese took it all down with a fine mix of compassion and precision, understanding not only why men suffer but how they feel...