Word: cannonã
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Dates: during 2002-2002
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Cannon responds to more than 700 complaints each year by phone, email or in person. All together, Cannon??€™s many hats—working with students and staff alike—make for a long workday. She normally works 10- to 11-hour shifts and often eats lunch at her desk...
...Cannon??€™s 28 years at UHS, first as a nursing assistant and then in management, make her particularly adept at facilitating these types of patient complaints...
Though recognizing and fixing problems is the main part of Cannon??€™s job, she says that she fields compliments as well. The feedback from comment cards allow her to see where UHS is succeeding...
...despite her long hours and the difficulty of dealing with a diverse array of problems, UHS is not Cannon??€™s entire life and signs of her other main interest—her family—surround her at the office...
...daughter, Colleen, is a property manager for Harvard Planning and Real Estate, and occasionally drops by Cannon??€™s office. These visits help keep the family close...