Word: cantafio
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Some of the longest, most tortured consumer stories involve home delivery. When Tony and Sandra Cantafio of Redondo Beach, Calif., bought a bed last October, they had to wait four weeks for it to arrive because of lost paperwork and other snafus. The result for Cantafio was an aching back from sleeping on the sofa. But there was another pain: to get the bed finally, Cantafio had to take an entire day off from his job as an aerospace executive because the deliverymen refused to predict what time they would arrive at his home...
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