Word: carolers
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Taking a flight anywhere these days is about as enjoyable as gum surgery. You don't need uncooperative airline employees to add to your misery. But that's exactly what happened to Carol, a property manager from New Jersey...
...Complaint: Last year, Carol was flying to New York City's Kennedy Airport from Ft. Lauderdale on Spirit Airlines. She was traveling with her daughter and two young grandchildren. The family arrived at the airport an hour before departure and got in line to check in and check their luggage. By the time Carol reached the counter, 20 minutes had passed. At that point, the Spirit employee told her that her flight was closed and that she would not be able to board. Carol pointed out that there were still 40 minutes until departure and that her ticket specifically required...
...Spirit Air then charged Carol and her family $75 each to change their flights. Because the next flight out wasn't until the next morning, the family was forced to book a hotel room for the night at their own expense...
...enough? Try this on for size: While Carol and the Spirit employee argued at the counter, the airline delayed her original flight because of weather and pushed back scheduled boarding. Still, the employee told Carol there was simply nothing she could do, even after Carol explained that she had no food or formula for her grandchildren - the youngest of whom has Down syndrome...
...Outcome: Carol wrote to Spirit Airlines' customer service department at least twice seeking restitution. Both times, the airline pointed her to its check-in policy and signed off with a brusque, "There will be no further correspondence regarding this matter...