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...form, sent off an e-mail and got this response: "We are sorry but this service is unavailable at this time. Please try again later." I managed to send the e-mail on a second try the next day. Still, I wanted a live human being to hear my case sooner. I called the main reservations line and wheedled a number at Delta's corporate headquarters in Atlanta. But that only elicited a brusque gentleman who quickly swatted away my complaint. "That is Delta Airlines policy," he said. "You just don't like the policy." (See photos of Herb Kelleher...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...three months before a verdict is expected to be handed down, Chevron is doing the accusing, filing its own action with Ecuador's prosecutor general. It charges that the Ecuadorian judge in the case should be removed because, it claims, secretly recorded videos captured him admitting that he has already decided that Chevron is guilty - and they allegedly implicate him in a scheme to snag $3 million in bribes from firms hoping to win oil-cleanup contracts after his ruling. Also implicated are high-ranking officials in the government of leftist Ecuadorian President Rafael Correa, an outspoken critic...

Author: /time Magazine | Title: Ecuador vs. Chevron: Do the Videos Implicate the Judge? | 9/3/2009 | See Source »

...certainly questionable conduct for Nuñez or any judge to be discussing the landmark case with Hansen and the Ecuadorian, Diego Borja, in such cavalier fashion. In a newspaper interview, Nuñez denied that he told Hansen a predetermined verdict; his supporters say it's unclear in the videos, especially given Hansen's tortured Spanish, what exactly Nuñez is responding to. "This is a total trap on the part of Chevron," Nuñez said in an interview with Ecuadorian network Teleamazonas on Sept. 1. He acknowledged the meetings but said the secret videotaping...

Author: /time Magazine | Title: Ecuador vs. Chevron: Do the Videos Implicate the Judge? | 9/3/2009 | See Source »

...Harvard Business School’s first experts in using the case method, Barnes taught the human side of business—organizational behavior—at Harvard as a tenured professor from 1968 until he retired in 1998. Before receiving tenure, he had served as a research associate at HBS since 1956 and spent much of that time as a teaching fellow...

Author: By Bonnie J. Kavoussi, CRIMSON STAFF WRITER | Title: Former HBS Professor ‘By’ Barnes Dies at 81 | 9/2/2009 | See Source »

...Criminal-justice experts are beginning to believe that a majority of the violence does not result from directives from any formal gang hierarchy, but rather that it is the result of beefs between smaller neighborhood groups that can be started by anything from a kidnapping, as in the Baltimore case, to a simple look of disrespect on a rival's face. A fistfight among young men can escalate into drive-by shootings that elicit identical retribution, finally leading to the slaying of people who may or may not have been involved, including innocent bystanders. Says David Kennedy, director...

Author: /time Magazine | Title: Experts: Street Crime Too Often Blamed on Gangs | 9/2/2009 | See Source »

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