Word: cavalierism
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One big reason McGilvrey decided to keep thecontract with Cavalier is Lt. Murphy.
"I entered the transportation industry over sixyear ago," Libby wrote to regional bus owners whenshe ran last fall for a spot on the United BusOwners Of America board of directors. "As theowner of Cavalier Coach, I was faced with manyobstacles."
"We felt that Cavalier was the bus company ofchoice," McGilvrey says. "So this year, we didn'tsee the need to go through the bidding process."
Libby has refused to answer anyquestions about how her company operates. But inconversations with Cavalier employees and otherbus owners, Libby portrays herself as a successfulentrepreneur who built a business virtually fromscratch.
"I competed with large establishedtransportation companies, but I surmounted theseobstacles and utilized this intense competition todevelop my company. Today, Cavalier Coach isconsidered one of the most professional andwell-run companies in the Boston area."