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WATCH THE FRONT LINE. In a sales or service business, that's the best way to enhance the bottom line. Consider the typical cell-phone company, which each year loses nearly 40% of its customers, a figure that U.S. Cellular president John Rooney calls "a personal affront." He says he's less interested in luring new customers with rock-bottom, gimmicky calling plans than in making sure existing customers are happy with the plans they have selected. U.S. Cellular requires new sales and customer-service reps to undergo six weeks of training that emphasizes behavior rather than gadgetry. "We tell...

Author: /time Magazine | Title: Management: Suddenly Loyalty Is Back In Business | 12/10/2001 | See Source »

Bonner and Long say they intend to continue to push for lower cellular phone rates for students, a project on which Long has been working for some time. They also have plans to hold a stadium concert next year...

Author: By Claire A. Pasternack, CRIMSON STAFF WRITER | Title: Outsiders Want To Motivate Council | 12/10/2001 | See Source »

Andrew P. McMahon, Baird professor of science and chair of the Department of Molecular and Cellular Biology, said the department has made no changes to its spring course offerings as a result of Wiley’s disappearance...

Author: By Daniel K. Rosenheck and Elisabeth S. Theodore, SPECIAL TO THE CRIMSONS | Title: Wiley’s Family Says Suicide Highly Unlikely | 12/3/2001 | See Source »

Several colleagues of Wiley’s in the Department of Molecular and Cellular Biology would not comment to The Crimson yesterday...

Author: By Jenifer L. Steinhardt and Elisabeth S. Theodore, CONTRIBUTING WRITERSS | Title: With No New Leads, Police Say Suicide Most Likely Explanation for Missing Wiley | 11/29/2001 | See Source »

Associate Professor of Molecular and Cellular Biology Brian D. Dynlacht said that the department’s administration circulated an e-mail instructing professors not to speak to the press and to refer all questions to the University’s press office...

Author: By Jenifer L. Steinhardt and Elisabeth S. Theodore, CONTRIBUTING WRITERSS | Title: With No New Leads, Police Say Suicide Most Likely Explanation for Missing Wiley | 11/29/2001 | See Source »

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