Word: centerse
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The globalization that we intuitively know - call centers in India, toy factories in China - is just one piece of an increasingly competitive landscape. As manual work becomes more automated and trade barriers fall, companies chase knowledge workers and efficiency just as much as they do cheap labor and access to...
VoiceObjects has taken the same concept and made its services available through voice commands over a telephone. At chocolate maker Hershey, for example, employees can input their travel expenses by voice over the telephone. Deutsche Telekom has improved its self-service offerings for telephone customers by enhancing phone-in services...
More than 3,000 miles (4,800 km) to the west, in the Angolan capital Luanda, another entrepreneur, Adérito Cassolongo, faces far tougher prospects. As a young man, he taught himself English and wangled a job with the U.N. Then, with a civil war raging, he caught a plane...
To entice today's more youthful retirees, who may be working part time or even full time at a hobby business, developers are rethinking all aspects of the classic adult-retirement village. They are building what they call active-adult communities for folks as young as 55 in places like...
Such changes are the fruits of both good planning and good business sense. Developers have had six decades to anticipate the boomers' retirement, and they have long been plotting ways to woo them. Lately, they've been putting their plans into action. "The senior-housing business has changed dramatically over...