Word: chaine
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...made-to-order system, which is supposed to give the kitchen flexibility to add new menu items, has made some McDonald's slower--adding precious seconds, if not minutes, to a customer's wait at the counter or the all-important drive through, which accounts for about half the chain's sales. A small but vocal number of franchisees--who invested thousands of their own dollars in the kitchen changes--are seething. And customers are also losing patience. "Since they took away the heat lamps, it takes forever--and the food still isn't hot," an Atlanta lawyer groused...
...range of unorthodox decors, including a mountain-chalet-style store with wooden beams lining the ceiling and natural-grain wooden tables on the floor. France is one of the few bright spots in McDonald's flagging European business, and maybe that's a sign of hope. If a burger chain demonized by activists as the symbol of American imperialism and poor taste can win over the French, maybe it can rebuild its business at home. --With reporting by Matt Baron/Chicago, Leslie Berestein/Los Angeles, Desa Philadelphia/New York, Mark Schultz/Atlanta and Adam Smith/Paris
Some divorced couples stay civil for the sake of the children. TOM CRUISE and NICOLE KIDMAN are doing so for the sake of a lawsuit. The two claim that while they were still married (as they were in this photo), a perfume ad for cosmetics-store chain Sephora USA featured their picture, making it look as though they endorsed the product. Claiming that they served as "involuntary models without pay," they are suing for $15 million and say they hope the award will be tripled. They are also seeking unspecified punitive damages in light of what their lawyer called...
...laughably upper crust, but once you unwrap a Coronation Chicken sandwich, the name seems almost appropriate. It's made with white meat, mango chutney, fresh-roasted almonds and a curry dressing. And it's the signature product of Pret A Manger (that's French for "ready to eat"), a chain of spacious, well-lighted restaurants decorated with more chrome than a Ferrari showroom. The Coronation sandwich also fetches a fancy price--almost $7 in the chain's New York City stores--that translates into tidy profits...
Industry experts have grouped chains like Pret into a new category they call "fast casual" or "quick casual." These combine the convenience of a fast-food joint with the more sophisticated fare, atmosphere and price of a sit-down restaurant. The market leaders boast about the freshness of their ingredients and the diversity of their menus. Panera Bread, with headquarters in St. Louis, Mo., offers 14 kinds of bread--including Asiago Cheese and Olive Sourdough--freshly baked on its premises and sells loaves as well as sandwiches. Fazoli's, with restaurants in 32 states, serves pasta and Italian subs. Rubio...