Word: chairman
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Dates: during 1980-1989
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...disruptive and often expensive change that works only if the commitment starts at the top. In companies where impressive quality gains have been made -- Ford, Hewlett-Packard, 3M, Corning Glass, Apple, Motorola and Rubbermaid -- the chief executive lays down the rules and makes sure they are followed. Says Rubbermaid Chairman Stanley Gault: "Everyone has to know that shoddy work will not be tolerated. Our customers are not there to field-test our products." At Apple, says Chairman John Sculley, "quality is a religion. Anybody on the plant floor has the authority to shut down the entire line. And it happens...
...company involves partsmakers in the initial design phase of its new products and gives the suppliers six-month forecasts of its needs so that the smaller companies can plan their own production. As a result, Hewlett-Packard reached its goal of increasing quality tenfold in just ten years. Says Chairman John Young: "If I'd asked for 30%, nothing would have happened...
...rules of the game will keep changing, and the standards will keep getting higher. Says Xerox Chairman Kearns: "We realize that we are in a race without a finish line. As we improve, so does our competition. Five years ago, we would have found that disheartening. Today we find it invigorating." That kind of ambition is essential, because U.S. manufacturers still have considerable catching up to do. If they are successful, the MADE IN THE U.S.A. label will once again stand for excellence, not just sentimental patriotism...
...admitted, 2) Communist officials failed to evacuate nearby towns and cities right away, although they knew of the danger, and 3) the Soviet nuclear establishment had known that the Chernobyl design was unsafe. "I believe we must launch an investigation and learn who was responsible," says Alexei Yablokov, deputy chairman of the Committee on Ecology and the Rational Use of Natural Resources in the Congress of People's Deputies, the new Soviet legislature...
...Chernobyl issue. The party officials, journalists and lawmakers who took part recited a litany of accusations against such prominent citizens as former Ukrainian party boss Vladimir Shcherbitsky; Yevgeni Chazov, the Soviet Minister of Health; Anatoli Aleksandrov, former head of the Soviet Academy of Sciences; and Yuri Izrael, chairman of the State Committee on Hydrometeorology...