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Similar savings are available to most firms. Frederick Reichheld, a management consultant with Bain & Co. who studies worker commitment, has found that a 5% increase in employee retention can yield profit increases of 25% or more. "The more chaotic the environment, the greater the need for loyalty," says Reichheld. "When frontline workers have to act quickly and make decisions on their own initiative, they must be able to trust one another to behave in the best interests of the team." Some companies assume that in hard times, their workers will be grateful to have a job and be unlikely...

Author: /time Magazine | Title: Management: Suddenly Loyalty Is Back In Business | 12/10/2001 | See Source »

...TIME that Omar "resisted handover until the end"--until his commanders turned against him--and then vanished. The bulk of the Afghan Taliban fled in the middle of the night to avoid reprisals by the tribal elders who immediately carved up the city. On liberation day Kandahar was as chaotic as it was joyous. Non-Taliban forces led by Mullah Naqib Ullah, an Omar backer and member of the Alokzai tribe who was handed control of part of the city, skirmished with men loyal to Sherzai trying to grab their share. Meanwhile, the Pentagon said, anywhere from...

Author: /time Magazine | Title: The Last Round-Up: Into the Caves | 12/9/2001 | See Source »

...spent the next several years rebelling by any means necessary. I mastered a type of self-destruction I’d discovered years earlier by starving my body and spirit into a permanent state of emptiness. I spent half my waking hours perpetuating my chaotic life and the other half doing damage control. Every late paper was perfectly balanced by a tearful meeting with a tutor or TF. Every missed section was legitimized by a choice of doctor’s appointments. For all the activity I was engaged in, I was still in the black...

Author: By Debra P. Hunter, CRIMSON STAFF WRITER | Title: Making Me Over | 12/6/2001 | See Source »

...defecting Taliban into the back of our rented van and set off to find a local Northern Alliance commander." All hell broke loose when the convoy came under fire from the Taliban, and again when the defector refused to part with his rocket-propelled-grenade launcher in the chaotic clamor of surrendering Taliban and advancing (and retreating) Alliance fighters on the frontline...

Author: /time Magazine | Title: What They're Saying About the War | 11/23/2001 | See Source »

...Zahir Shah, who the U.S. hopes will return from exile in Rome and lead a democratic renaissance, was overthrown in 1973 by his cousin, Mohammed Daoud, who was himself overthrown by a communist military coup in 1978. But as infighting among two rival communist factions became more violent and chaotic, the Soviets invaded in 1979 and installed their preferred faction. That united a plethora of mujahedeen groups, who, with the backing of Pakistan, Saudi Arabia and the U.S. - and, separately, Iran - managed to drive out the Soviets and destroy the regime they left behind...

Author: /time Magazine | Title: Why Afghans Just Can't Get Along | 11/20/2001 | See Source »

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