Word: chasms
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Dates: during 2000-2009
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...saying I'm right or wrong. That's just the way I feel. The issues that matter to me are the social safety nets for people, health care, middle-class concerns. We need to take care of the middle class and the poor in our country. The chasm is getting larger between haves and have-nots, and that's something we need to close down a little...
...Experts on innovation - including Geoffrey Moore, a managing director at TCG Advisors in San Mateo, Calif., whose book, Crossing the Chasm, has shaped Segway?s strategy for conquering the recalcitrant market-point out that there are just too many little problems associated with owning a Segway to make the $5,000 you pay to own one seem worthwhile. (Where do you park it? Where can you ride it without angering pedestrians?) In any case, for most urbanites, hopping on a bike or simply walking a little more seems a fine alternative to shelling out so much money...
...Even the security market, says Moore, won't save Segway. Novel technologies must offer a solution to a "broken mission-critical process" to get adopted wholesale. The PT, he observes, offers nothing of the sort. His conclusion? "Segway," he believes, "is a product destined to live in the chasm for ever." Moore suggests Segway consider putting its technology into other devices, and seeing if any of those are better suited to the mass market. And indeed, Segway is beginning to do something like that. It has developed heavy duty carriers called Robotic Mobility Platforms that it is pitching...
...Segway has identified the commercial security and police markets as its chasm-crossers. Today more than 150 law enforcement agencies globally are using Segways to boost the range, visibility and visual field of their beat cops. The Chicago Police Department, for instance, has 38 Segways, which cops use to patrol the airports and large public events. It will soon buy 20 more. "It's a low-key force multiplier," says Jonathan Lusher, senior V.P. at the mall security firm IPC International, which owns scores of Segways. "It allows us to have our officers in more places in less time...
...Geoffrey Moore, a managing director at TCG Advisors in San Mateo, Calif., whose book, Crossing the Chasm, has shaped Segway's strategy, raises other concerns. There's simply too much "pain" associated with its use, he says, to make the gains derived from owning it seem worthwhile. Average consumers, he explains, will worry about such things as the etiquette of Segway use. (Where can it be driven? Or safely parked? Can it be brought into the office? Left in the lobby?) Though any one such concern is minor, he says, together they have a multiplicative effect. "It's like Gulliver...