Word: checking
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...Complaint: Last year, Carol was flying to New York City's Kennedy Airport from Ft. Lauderdale on Spirit Airlines. She was traveling with her daughter and two young grandchildren. The family arrived at the airport an hour before departure and got in line to check in and check their luggage. By the time Carol reached the counter, 20 minutes had passed. At that point, the Spirit employee told her that her flight was closed and that she would not be able to board. Carol pointed out that there were still 40 minutes until departure and that her ticket specifically required...
...Outcome: Carol wrote to Spirit Airlines' customer service department at least twice seeking restitution. Both times, the airline pointed her to its check-in policy and signed off with a brusque, "There will be no further correspondence regarding this matter...
...were disappointed. While it's true that the airline followed its domestic check-in policy to a T (it states that "Spirit Airlines reserves the right to cancel the reservation or seat assignment of any customer who does not have a boarding pass at least 45 minutes prior to scheduled or posted departure"), let's face it, the airline employee could have given Carol a courtesy pass - particularly since her flight was delayed. (And if you want to split hairs, once the airline reposted the flight's delayed departure time, Carol was well within the 45-minute cut-off rule...
...That doesn't mean that Beijing will be writing a blank check for Washington as it begins the process of raising the $700 billion the Treasury Department has been authorized to borrow to stabilize markets. As Beijing-watcher Will Wo Lop Lam wrote recently, Chinese leaders are expecting the U.S. to make large concessions in exchange for Beijing's financial support. These concessions may include guaranteeing Chinese investments in the U.S. (such as the roughly $300 billion of Fannie and Freddie May debt it owns). Demands could extend to non-financial areas. Beijing protested recently after the U.S. stationed...
...German state's track record in banking isn't much better. Regional governments own some of the dogs of the industry, like WestLB, and even the federal government isn't a brilliant manager. Last month, on the very day Lehman Brothers filed for bankruptcy, state-owned KfW sent a check to Lehman in New York for $466 million - earning itself the title "Germany's dumbest bank" bestowed by the biggest circulation tabloid, Bild-Zeitung...