Word: checkout
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...many retailers undervalue the checkout, which is their last best chance to make a good impression. "If you're going to mess up the store experience, don't mess it up at the checkout," says Delhagen. A good checkout hinges on preventing a wait that can sour a shopper's whole day. Ikea, which doubled its number of checkout stands when it recently moved a store from King of Prussia, Pa., to bigger quarters in nearby Conshohocken, is looking even further ahead to a roving pre-checkout system, using wireless technology for mobile cashiers. Home Depot, based in Atlanta, recently...
...were running Wal-Mart, there would be strippers in the aisles and strippers at the checkout line. In fact, it would just be a strip joint. But despite the fact that I have neither morals nor taste, I think Wal-Mart was right to pull the lad mags--Maxim, Stuff and FHM--from its shelves last week...
...were running Wal-Mart, there would be strippers in the aisles and strippers at the checkout line. In fact, it would just be a strip joint. But despite the fact that I have neither morals nor taste, I think Wal-Mart was right to pull the lad mags - Maxim, Stuff and FHM - from its shelves last week...
...business has a tendency to complicate if you don't do things to force yourself to keep it simple," says Tom Coughlin, head of Wal-Mart's store operations. As simple as keeping the right products in stock--a huge problem for Kmart. And maintaining a smooth checkout system. "We call it Take the Money," says Coughlin. What's the point of low prices if consumers can't pay for their items quickly? Wal-Mart's operating mantra has been "a store at a time," meaning that no one can manage thousands of stores; it has to be done locally...
...doing so has become a key part of its strategy to lure more upscale shoppers. Someone who spots a deal on a 1993 Dom Perignon ($80) may also pick up a pair of Waterford goblets for $60. Exploiting such buying patterns has helped Costco to push its average checkout ticket to $109, compared with $60 to $80 at competing warehouse clubs, according to Bill Dreher, a senior retail analyst at W.R. Hambrecht...