Word: chertkov
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Dates: during 1980-1989
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...true "survey" of patient concerns which UHS udnertakes on a daily basis. Patient complaints have been translated into substantial reforms and have fostered a number of improvements in health care at UHS as we continue our long-term commitment to meeting the changing needs of the community. Lisa Chertkov '85 Assistant to the Director/Patient Advocate
Postel says that he and Lisa Chertkov '85, the patient advocate, review all the complaints that UHS has received every week. Postel says that in the last six months, the worst complaint UHS has received has concerned two prescription errors which were corrected and in which the patients involved were not injured...
...Chertkov says her social service activities as an undergrad had a lot to do with why she decided to look into the job. "I'm not sure that if I had not done peer counseling and work with students with disabilities that I'd be where I am," she says...
Looking toward the future, Chertkov says she feels her particular job is at best temporary. "I feel I would not be as productive if I stayed more than three or four years...
...really left. But Crooks, who is the special assistant to the dean of the Faculty of Arts and Sciences and director of the Harvard-Radcliffe Parents Association, never planned it that way. In fact, both administrators thought of working here in the same temporary terms echoed by Johnson and Chertkov...