Word: chicago
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Bradley also writes that Hanna H. Gray, former president of the University of Chicago and one of seven fellows on Harvard’s highest governing board, is an ardent opponent of affirmative action...
...know, the University of Chicago has only one percent black students,” she is said to have told a friend. “We make no accommodation to anything...
...yapping dogs. But as 311 spread across the U.S., it evolved twice. First, it became a means for cities to improve customer service by cataloging complaints and tracking response time--and a much easier option for residents than navigating individual city agencies. And now a few cities like Chicago, Dallas and Chattanooga, Tenn., are not only answering 311 calls but also analyzing the larger patterns that emerge from them. In those places, 311 has become a direct line into the urban consciousness--a way of harnessing the collective needs of an entire population to make a city work better. That...
...center, the water department mapped the calls' origins down to the address and then applied maps of the city's storm-water system. Department officials determined which storm drains were clogged and sent crews to clear them. "311 is genius in its simplicity," says Ted O'Keefe, director of Chicago's 311 City Services Center...
...collaborative power of 311 is even more fundamental. When a parks-and-recreation employee calls 311 about a missed trash pickup and a water-department staff member calls after spotting a broken sidewalk, they are, in a way, playing the same pivotal role as those thousands of callers in Chicago in 2002 who, without realizing, predicted where West Nile would strike next. At low cost and with little new bureaucracy, 311 callers are helping to build more intelligent, more responsive cities. All with just three little numbers...