Word: chryslers
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Ford Motor Co.'s U.S. automaker record of $1.7 billion in second-quarter profits announced this week didn't last long, as General Motors revealed that it more than doubled its 1993 second-quarter net with $1.9 billion in profits. With Chrysler's announcement earlier this month of $1 billion in profits, each of the Big Three manufacturers has now set company records -- a feat attributed to strong domestic sales of cars and light trucks and a rebounding foreign market...
...outside United headquarters near Chicago's O'Hare Airport, senior UAL executives were grilling burgers on portable barbecues for mechanics and pilots, while many at the gathering sported buttons that read ASK ME, I'M THE OWNER. Meanwhile, newly anointed chairman Gerald Greenwald, a former vice chairman of Chrysler, was flying coach from New York City's La Guardia to O'Hare and on to LAX and Denver to introduce himself to his new employers. And Mary Beth Andrews, who has worked at United since John F. Kennedy was President, was sharing pizza with co-workers in her balloon-filled...
...Iacocca pitchman for Chrysler, NEIL ARMSTRONG is chairman of a defense electronics firm. He lives on a farm in Ohio, zealously guarding his privacy, granting no interviews on the anniversary of his one small step...
...least pleasurable things you can do is go out and buy a car," says Ford vice president Tom Wagner, who heads the automaker's customer-satisfaction operations. Chrysler sales vice president Tom Pappert agrees: "We have got to get away from intimidation. Even for people who don't mind shopping and bargain hunting, it's the distrust factor that causes the heartburn...
...list of directions on how to treat the buying public, including such steps as "customers courteously acknowledged within two minutes of arrival," "test drive offered to all customers," and "advisory relationship established by knowledgeable sales consultant who listens to customers, identifies needs and ensures needs are met." Chrysler offers financial incentives; to earn the highest $300 factory payment on each unit, a Chrysler dealer must rate in the 95th percentile or better on Chrysler's internal customer-satisfaction index. General Motors has initiated a ground-breaking project in California for the training -- or retraining -- of its sales force; the company...