Word: cisco
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FACE UP TO BAD NEWS. Just as International Truck keeps its unions informed about its finances in good times and bad, Cisco Systems has held firmly, amid the tech recession, to its policy of revealing all product bugs on a public Web page as soon as a problem is reported. In contrast, companies such as Microsoft have been criticized for keeping glitches a secret. Cisco's bug database and online message board help programmers and customers avoid massive problems and share fixes. Says Reichheld, who has studied Cisco's approach: "Loyalty is impossible without trust. And trust is impossible without...
...Atlanta sent a contingent of city planners. And Thanksgiving week, Kamen took his act to California. In one jam-packed day in Silicon Valley, he revealed the Segway to officials from San Francisco International Airport, the California department of transportation, the city of Palo Alto, Stanford University and Cisco Systems CEO John Chambers. Especially gratifying to Kamen was the reaction of Andy Grove, the chairman of Intel and, unlike so many Silicon Valley boosters, a bone-deep skeptic. Perched tentatively on the machine, the 65-year-old Grove was rolling slowly along when Doerr ambled over and pushed...
...reach $12 billion in revenues, according to Allied Business Intelligence, a research firm in Oyster Bay, N.Y. And many companies are logging growth rates upwards of 30% a year. The big drivers of the business are the Internet and info-tech services. Firms with work forces dispersed worldwide--Accenture, Cisco, Oracle--translate their certification and training materials, placing them on globally accessible "corporate university" websites. Buyers of software expect help sites and manuals in their language...
...Among tour participants: venture capitalists, investment bankers and scouts for Cisco, Intel...
...Last year Brawerman, the former head of Cisco Europe, was No. 1 on Time Digital Europe's Top 25. After a year in which many of Europe's software stars have burned out, Reef is still going strong...