Word: citistat
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Dates: during 2000-2009
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...urban innovations--primarily CitiStat, a computerized score sheet intended to make key city agencies like public works, housing, transportation and police more accountable--have brought other curious mayors on pilgrimages to Baltimore. "We've moved from a traditional, spoils-based system of patronage politics to a results-based system of performance politics," O'Malley says...
Cities traditionally measure the performance of municipal agencies at annual budget drills. But Citistat regularly confronts officials with citizens' complaints about broken streetlights or inadequate policing, allowing authorities to shift personnel and resources as needed. Every two weeks, managers head to see O'Malley or his top aides on the sixth floor of city hall to account for how well they have done just that. Workers who fare well can end up with Orioles tickets; managers who fall short have wound up with pink slips. The program has saved the city $100 million, O'Malley aides say. Last year Harvard...
This year’s recipients are CitiStat, ClinicalTrials.gov, Natural Drainage Systems Program, Performance-based Standards (PbS) for Juvenile Correction and Detention Facilities and Resolve to Stop the Violence Program (RSVP...
...CitiStat, a Baltimore-based program, tracks “operational services and financial indicators across Baltimore’s municipal government,” said Director of CitiStat Matthew Gallagher...
...CitiStat allows Mayor Martin O’Malley to track the performance of the city with hard numbers at his fingertips, said Assistant Director of the Ash Institute for Democratic Governance and Innovation Cathleen M. Sarkis...
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