Word: civilizations
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Dates: during 1970-1979
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...scene in the packed Senate galleries looked almost like a replay of the great civil rights celebrations of the 1960s. Black leaders, including Martin Luther King Sr., Coretta King, Urban League Director Vernon Jordan and N.A.A.C.P. Chief Benjamin Hooks, applauded, cheered and embraced. With one vote to spare, the Senate last week approved, 67 to 32, a constitutional amendment that would give the District of Columbia two Senators and one or two Representatives, depending on the outcome of the 1980 census. Already passed by the House, the bill now heads to the states for ratification...
Inspired by Gscheidle's revolutionary idea, the finance ministry of Bavaria recently issued a 24-page booklet to its civil servants titled Behörde und Bürger, (Authorities and Citizens). A kind of Emily Post primer for bureaucrats, it offers the provocative thought that bureaucracy is a public service for the benefit of West German citizens. It suggests that civil servants should try to put themselves in their clients' place. Avoid bawling out citizens for making mistakes on application forms, advises the booklet. Try to understand that they do not know all laws...
...public response to this onslaught of civility in the civil service has been mild astonishment-and gratitude. One woman, flabbergasted as a solicitous postal employee repacked a badly parceled piece of mail, could only stammer, "Danke, danke." In Bavaria, a local department store took Behörde und Bürger to heart and started its own courtesy campaign. The wave of Teutonic tact even seems to be paying dividends for the civil servants. Says one graduate of the postal service deportment course: "Somehow, I feel much less insecure...
...widely heeded by prosecutors. The result: longer sentences, as some hoped for, but no backlogs in criminal cases, as had been feared. In fact, such cases were disposed of faster after the ban went into effect (although, at the same time, a backlog began to develop in civil cases...
...shake-up was another stroke of luck. It separated Puzo from his civil service security blanket and drove him to the offices of Magazine Management. The company owned such macho publications as Male, Men and Man's World. Puzo wrote battle stories. "I became an ace pulp writer," he recalls. "I wiped out whole armies. I wrote a story about an invasion in which I killed 100,000 men and then later read the statistics. There were only 7,000 killed. But in the process, I became an expert on World War II. I knew more than anybody because...