Word: clao
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...success of this method is the number of clients who are happy enough with the service to return. "A lot of my clients have called back and brought other problems in and asked for me." Cohen said. During the first half of last year 24 per cent of CLAO's cases were from former clients...
About 40 per cent of CLAO's cases are in family law. Most of these are routine divorces and are handled by law students. Good interviewing sometimes turns up other problems. but the students still admit that most of the divorce cases are boring and are one of the reasons why students leave CLAO. "Particularly the Harvard Law students sort of think in grander terms and get upset about doing the very mundane work." Cohen said...
...away from the case-by-case routine is to spend time on legislative reform and on test cases. Van Lanckton, the director of CLAO, acknowledges the importance of individual service, but says that legislative reform is more significant. "Rather than simply guiding one individual through the legal maze, we try to change the system and make it more fair." Lanckton said...
However, there is disagreement at CLAO about this point. "This day by day plodding along is greatly underrated." Newman says. "In a way I see law reform as a cop-out. You're going to the courts where the problems are often not the worst...
...CLAO's practice. CLAO clients include tenant unions, consumer groups, the Cambridge Tenants' Senate, and a chapter of the Welfare Rigths Organization...