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...Indeed, one of the few redeeming features of dealing with airlines is that, if you're persistent and persuasive enough, you can usually find a representative willing to find you a seat on that sold-out flight, waive a change fee, ease your outrage by upgrading you to first class or give you a free meal voucher. When my flight was canceled, Delta waived the usual $15 fee on checked luggage. It's actually smart business; even small gestures go a long way toward defusing consumer wrath...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...fellows for CS 50, offered this semester. “What was so appealing were Google’s plans for a dragon drop programming piece, a language similar to the language already used in CS 50,” said David J. Malan ’99, the class course instructor. [SEE CORRECTION BELOW...

Author: By Elyssa A. L. Spitzer and Helen X. Yang, CRIMSON STAFF WRITERSS | Title: Google Donates Cell Phones to CS Classes | 9/3/2009 | See Source »

...daily from street vendors, the cleanliness and organization of large grocery operations is extremely appealing. As a few American stores start making inroads in the Indian economy, employing Indians and selling cheaper goods to Indians, they are received enthusiastically by much of the country’s growing consumer class. America’s dramatic industrial progress is still rare in most of the world and is often still its most defining characteristic in the arena of global opinion...

Author: By Ravi N. Mulani | Title: A Strong Bond | 9/2/2009 | See Source »

Barnes was born on August 6, 1928, in St. Paul, Minn., and grew up there as the middle child of three boys. After graduating from Phillips Academy, Andover, he went on to Amherst to study English and rose to become president of his class and captain of the varsity football team...

Author: By Bonnie J. Kavoussi, CRIMSON STAFF WRITER | Title: Former HBS Professor ‘By’ Barnes Dies at 81 | 9/2/2009 | See Source »

...while Florida as a whole lost 58,000. That's not exactly a mass exodus for a state of 18 million; but it's the first net outflow in 63 years for a state that considers itself the new California. "It's difficult for the working middle class to justify living here," Mike Jones, president of the Palm Beach County Economic Council, conceded to the South Florida Sun-Sentinel. "As much as they may love the sunshine, as you squeeze them out, they may find it in their best interests to move...

Author: /time Magazine | Title: Behind Florida's Exodus: Rising Taxes, Political Ineptitude | 9/2/2009 | See Source »

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