Word: client
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...Corporations genuinely do want to hold on to their customers (airlines notwithstanding, of course) given that your lifetime value as a profitable client is much too high to discard because of a couple of nasty complains. The math is compelling: it costs a lot of money to acquire a customer and relatively little to keep them if they get mad - some free minutes or a couple of bucks off the bill will usually do the trick. The companies know that there's a a certain amount of inertia that keeps us from moving, even if the service is lousy. (Think...
TIME called Vitter's office on Monday afternoon with a copy of the phone records, at which point, Vitter's press secretary told TIME it would receive a statement. Instead, Vitter's office rushed a press release to the Associated Press identifying him as a one-time client of the escort service. The AP has said that Vitter's statement on his "very serious sin" was made to its New Orleans office at the senator's own initiative, not in response to a query from...
...weekend spent wowing international broadcast and print media, client-carriers and supplier-partners culminated in Sunday's event, as former TV news anchor Tom Brokaw hosted the 787 Dreamliner premiere from a stage set up in Boeing's 40-36 Building, a sprawling 10-sq. acre facility north of Seattle. In addition to the 15,000 gathered in Everett (wearing badges that read "Success Runs in the Family"), about 25,000 Boeing employees and retirees also watched the broadcast from the Seattle Seahawks' 50,000-seat stadium rented for the occasion. The event, broadcast to 45 countries in nine languages...
...procession of the 47 client-airline CEOs with representative flight stewards, from All Nippon to Kenya Airways, kicked off the event. Boeing CEO Jim McNerney then spoke of the advantages of the new jetliner and introduced Brokaw, who called the 787 "a rock star of the future" and announced the 677 orders. The pixilated numbers appeared in story-high brilliance on each side of the stage and a roar overtook the building. The managers and workers of Boeing's supply partners who collaborated to develop the 787 joined the event via satellite from six locations, including Fuji, Kawasaki and Mitsubishi...
...shoot video. The glass touchscreen keyboard is kinda freaky (though if there was ever a moment for an ad campaign to license Sir Mix-A-Lot's "Put 'Em on the Glass," this is it). GPS would be nice. So would instant messaging. YouTube videos - in the little YouTube client Apple has ginned up - sound great but look lousy. And yeah, there's that content management quirk mentioned above...