Word: cobrador
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...That discomfort is exactly what the agencies count on. The idea of using costumed collectors dates back to the 1980s, when a company, the Cobrador del Frac (or Tuxedo Collector), began sending out agents dressed in black ties and driving cars emblazoned with the company logo. Others followed suit, in ever more extravagant getups, all of them banking on the debtor's sense of shame to motivate repayment. "Personal honor, your public image, is still very important in Spain," says José Romero of the Zorro Collectors. "If one of our agents shows up at an apartment, everyone...
...Apparently the tactics work. The Cobrador del Frac now has 400 employees across Spain. Its commercial director, Juan Carlos Granda, says it has a 63% success rate. And with the percentage of people who default on loans skyrocketing in Spain - it reached 3.8% in January, compared with 0.95% the year before - the number of creditors who look to its services is growing. "Thanks to the [financial] crisis, we've seen about a 20% increase in business in the past year," Granda says...
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