Word: collars
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...people and distributes it to a minority," he says. "It's a thunderingly obvious point...The arts do reach only a minority of the population, particularly the serious arts which we fund, but I believe you can extend the reach beyond the middle-class to more ordinary people, blue collar workers, by education. What distinguishes the bourgeoisie is not a special gift from God but the fact that they've had an education and the opportunity to enjoy the arts--they were brought up with them. Working people aren't, but one must make sure that they have educational facilities...
...shop floor and on ways to make men and machines work faster. But businessmen should be spending just as much time looking into their administrative offices and executive suites. There, some of the biggest bottlenecks of all are to be found among the 52 million American white collar workers...
With U.S. business continuing to shift further and further away from basic manufacturing, which now accounts for less than 25% of G.N.P., and toward service-type fields such as law, accounting, tourism and finance, armies of white collar employees have become indispensable to the conduct of business. Last year, workers, ranging from clerks to chief executives, earned more than $760 billion in wages and salaries, or more than 25% of the total output of the economy. Getting control of that skyrocketing cost, and making sure that the money is well spent, has become one of the most critical challenges facing...
Measuring the efficiency of office employees is difficult, and trickier by far than merely monitoring the output of a plant making automobiles, refrigerators or shoes. In the world of the white-collar worker, measurements that focus on such things as simply increased output in the office are just not relevant. Turning out more reports that do not get read may decrease rather than increase office productivity. On the other hand, by entering just about any American business office it is easy to see that hours are being poorly used or frittered away...
...quips in an ad that the businessman of 1981 would feel right at home in an average 19th century office furnished with such "modern" inventions as the eraser-tipped pencil, patented in 1858. The level of capital equipment is also much lower than in a manufacturing facility. A blue collar worker today is backed up by $25,000 in machinery, while a white collar one has only $2,000 in equipment at his or her fingertips...