Word: complaints
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Dates: during 1960-1969
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...Bill. The complaint department is no longer the cartoonist's delight. Manhattan's Abercrombie & Fitch now rotates complaint-desk personnel to prevent them from getting too offensively defensive. This fall, Montgomery Ward for the first time established customer-relations managers in its nine catalogue territories to handle complaints in the rich and rising field of telephone orders. In Atlanta, President Rolland A. Maxwell of Davison's department store answers letters of complaint personally. President Milton...
...years, the wildcatting started up again. Two thousand men at Dagenham, the biggest of Ford's eight British plants, threatened not to work any more overtime because Ford, while granting an extra day's annual vacation, wanted to switch their holidays from July to August. The complaint seemed so paltry, especially in view of two recent wage increases, that labor experts thought they saw a deeper cause: Dagenham's workers were really agitating against the growing Americanization of what has traditionally been a British company...
Single Fund. Erhard's greatest complaint against the present governmental structure is that it is "threatened by all too many attempts to give special interests undue weight." "Special interests," to the federal chancellor, means not only unions, employers, farmers and refugee organizations but also individual cities and states (Lander). To assist in the creation of a harmonious society, he urged the creation of a single "German communal fund," to be financed jointly by tax receipts of state and federal governments equal to 1% of the gross national product...
Power is no more than the capability for achievement, it does not exist on its own. If Mayor Lindsay can employ his power to run the city as a modern-minded chief executive and not merely as its complaint bureau and top politician, he may well stir pride and kindle civic interest among New Yorkers. If he succeeds, he will not only restore the glory that was New York but immensely enhance its national political standing...
...suspects that Bell may be charging too much for some services, too little for others. With its usual sympathy for Bell's smaller competitors, the Commission has been aroused by a complaint from Western Union that Bell is undercharging for services in which the two companies clash headon. A.T. &T. earns only 1.4% on the private-line telegraph service and 4.7% on the private-line telephone service that it sells to business in competition with Western Union, but gets a return of 10% on interstate telephone services which it monopolizes. The FCC will also investigate whether A.T.&T. pays...