Word: complaints
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Dates: during 1970-1979
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Robbie Fidler, 25, who writes the Manhattan (Kans.) Mercury's What About It? column, recalls a woman who ordered 1,000 African night crawlers from a Texas worm farm. Lost in the mail, came the complaint. "It's interesting to think that nobody would have noticed 1,000 night crawlers loose in the mail," she muses. Fidler traced them, and found they had not been sent. After several calls, the wife of the proprietor finally blurted tearfully that her husband had left on a business trip some weeks earlier and never returned. Fidler decided that problem was beyond...
...line between a routine consumer complaint and a personal problem of soap-opera complexity can be as thin as newsprint. When Don Sockol of the Providence Journal-Bulletin's Action Line tried to help a women's softball team find money to pay for $350 worth of warmup jackets after the sponsor backed out, Sockol ended up mediating a personality conflict between the coach and the sponsor, who agreed to return. Sockol also helped heal a festering labor dispute at a local mill when he got union leaders to talk to management officials about who would...
Known as the Complaint-Mobile, the van tours San Francisco, displaying a big sign asking: HAVE YOU BEEN RIPPED OFF? Men and women volunteers in the district attorney's consumer-fraud/white-collar-crime unit listen to the complaints of passersby, then mediate with merchants, doctors and the Like. Most complaints concern car repairs; others range from false advertising to ill-fitting hairpieces. One woman complained of a backache that came from wearing a bra supposed to increase her bust size. No complaint is too small: the unit once got back a 200 soda-bottle deposit for a small boy from...
...Complaint-Mobile hit the road more than a year ago as a result of a $35,000 Law Enforcement Assistance Administration grant and an overage truck donated by United Parcel. It handled over 300 complaints in its first year, recovering $7,500 in restitutions. The Complaint-Mobile has received HEW funding for next year, and will add a small claims court educational project to its list of van services...
...volunteer Complaint-Mobile workers are nonlawyers. But, as Volunteer Ernie Wallerstein points out, just being able to "mention the D.A.'s office gives you clout." Explains former Assistant District Attorney Ray Bonner, 36, who originally conceived the Complaint-Mobile project: "Many people simply can't afford lawyers, and they don't need them. They simply have to demand their rights. Most businesses know that people do not complain and even if they do, they'll go away if they lose Round 1. We're just helping them get what they should be able...