Word: concepts
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...feed back information on training and tactical suggestions to members via a blog. Daish backs the plan, and as Brooks points out, "Liam has never paid any money for a player before, now he might be able to buy one." Former player now BBC pundit Garth Crooks applauds the concept of fan-ownership but is wary of supporters' involvement in team selection, "It seems like great fun but impractical: more fitting for Fantasy Football than the real game...
VoiceObjects has taken the same concept and made its services available through voice commands over a telephone. At chocolate maker Hershey, for example, employees can input their travel expenses by voice over the telephone. Deutsche Telekom has improved its self-service offerings for telephone customers by enhancing phone-in services with VoiceObjects technology. Postbank, which has some 3 million telephone-banking customers, says improved telephone-based self-service has freed agents to spend more time with customers needing advice on investments. "Our self-service quota has risen 10% since installing VoiceObjects," says Werner Wessinghage, 50, director of Postbank's call...
...second change would come through embracing "distributed work." Most commercial businesses still operate on a concept that all employees need to work in the same office building to communicate. That was a necessity 20 to 40 years ago, but now faxes, e-mail, telephones and video conferencing allow people to work where they live, eliminating several hours of daily commuting time. And we need to manufacture more products and grow more food close to markets where they will be consumed...
...concept of transmitting data across a power grid isn't new, but until recently the technology could handle only tiny streams--enough to monitor a few substations but not enough to support high-speed surfing by multiple users. Now new modems and other advances are prompting dozens of utilities around the country to start testing BPL in earnest. Manassas was first out of the gate with Zplug, its commercial service, but others aren't far behind. Cinergy, a utility based in Cincinnati, Ohio, started enrolling BPL customers in late April; the service should be available to 50,000 Ohio homes...
Back home, plenty continues to change as well. In May, Brooks started rolling out stand-alone Country Club stores to play up the polos, shorts and tennis skirts in its popular sportswear collection. The new concept also speaks to another trend: nearly half of each Country Club store is devoted to women's clothing...