Word: connore
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...Joseph O'Connor, who has been building manager of Dunster, Mather and Leverett for seven years and prior to that spent seven years dealing with similar problems at Adams House, said that though student rooms may feel cold, the University is fulfilling its pledged temperature guidelines...
Hepatologist Trotter told Richard O'Connor, PHP's medical director, that Hunter was too sick to travel. O'Connor replied that the patient could stay at Duke through the weekend, but if he stabilized during that time, PHP wanted him flown to Tuscaloosa, Ala., on Tuesday. O'Connor also told Trotter, according to the insurer, that if Hunter's condition worsened over the weekend, Duke was "authorized" to perform a transplant...
Then, within hours, O'Connor was back on the phone telling Trotter that PHP wanted Hunter moved--not to Alabama this time but to the University of North Carolina Medical Center, a mere 20 minutes away...
...didn't ask that Hunter be sent to Chapel Hill, N.C., in the first place and why PHP's "authorization" was not a simple solution to the problem say a lot about managed-care coverage. O'Connor was unaware that his own company had a liver-transplant contract with UNC because it was really not his company that held such contracts in the first place. In the managed-care business, general-health insurers like PHP often farm out high-cost specialties like organ transplants to secondary insurers who "carve out" coverage of these procedures and do separate deals with hospitals...
...Todd remains in a coma, his liver shot, his skin yellow to his toes. Retribution is in the air midmorning when Brown reaches Trotter, demanding to know why Hunter is not at UNC. Their conversation is "spirited," according to Trotter, "emotionally charged," according to PHP. O'Connor intervenes, working through Robbins in the Duke business office to calm the waters...