Word: connors
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Dates: during 1990-1999
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...rather than meet its demands for better pay, benefits and safety measures. The FAA fired all 11,000 striking controllers, then contracted with IBM to deliver a system of high-tech computers that would rule the skies. "Rather than incremental changes, they tried to reinvent the system," says Mike Connor, NATCA's director of safety and technology. "They were trying to computerize everything, but you can't computerize human reasoning or decision making." After investing $2 billion and watching the projected costs balloon from $8 billion to $37 billion, still with no functioning system in sight, the FAA pulled...
...Francisco, each controller not only carries the work load of three but works mandatory six-day weeks as well. Union officials dryly note that even with the $3.7 million a year shelled out for overtime in the New York area, the FAA comes out ahead. Says NATCA's Connor: "You aren't paying medical insurance or retirement costs...
...Connor, however, was regretting his recommendation to the judge. He received a series of hysterical phone calls from Awilda complaining that Elisa was soiling herself and drinking from the toilet and had cut off her hair. Finally she asked O'Connor to take Elisa away. Convinced the girl's symptoms had existed prior to her contact with Awilda but were now driving her mother over the edge, he rushed to the apartment. "You could smell urine and see she had defecated everywhere," he says. "Her toys were thrown around. There were feces smeared on the refrigerator...
...Connor claims he called Elisa's CWA caseworker, who told him he was "too busy" to come by. Moreover, O'Connor says the caseworker never responded to this fifth appeal to CWA, despite repeated subsequent calls. O'Connor took the Lopezes to a city hospital for psychiatric counseling, and Awilda seemed to calm down somewhat. To O'Connor's dismay, however, she repeatedly avoided signing a release that would allow him to send his observations to the city agency. By last July she had dropped out of touch entirely...
...Connor sits in his Brooklyn office and fields calls from the media. "We made a mistake," he says grimly. "We will try to make sure this never happens again." Looking back, he says, "I should have thrown bombs in the CWA's doorway." The initials themselves infuriate him. At least, he says, "we will say our mea culpa. We're not going to run behind confidentiality laws and not admit we've made a mistake...