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India, the tourist guides tell you, is a land of extremes. And nowhere more so than when it comes to customer service. In my first three months here, I have experienced long flight delays with no announcements, waiters who evaded eye contact for 15 minutes or more, and repairmen who failed to turn up at my house for appointments but then arrived unannounced a few days later. At the same time the best airlines in India will send me a text message if my flight is delayed, my kids' doctor rings a couple of days after a visit...

Author: /time Magazine | Title: Let Them Eat Feedback | 2/7/2007 | See Source »

...kicking my legs. They called me a ''hysterical old woman,'' but they never knew my real purpose in provoking them. Though my legs to this day bear scars inflicted by their heavy boots, I always enjoyed good humor and calm spirits after fighting with the guards. I needed human contact; even encounters with the guards were better than complete isolation...

Author: /time Magazine | Title: Life and Death in Shanghai | 2/5/2007 | See Source »

...level.” Jum’ah said yesterday’s speech marked the first time he had returned to Harvard since 1976, when he attended the Business School’s Program for Management Development. “We want to build more contact with Harvard,” he said after the talk. In his speech, Jum’ah emphasized the need for increased oil exploration to meet consumer demand, saying that Saudi Arabia is “under-explored” and its fields are “prolific.” He called...

Author: By Shoshana S. Tell, CRIMSON STAFF WRITER | Title: Oil CEO Predicts Energy Use Rise | 2/1/2007 | See Source »

...University of Chicago, where she stayed full-time for four years before taking a job in the Clinton administration. It was there—while serving as the deputy director of the White House’s Domestic Policy Council—that she first came into contact with Lawrence H. Summers when the two worked on tobacco legislation...

Author: By Paras D. Bhayani, CRIMSON STAFF WRITER | Title: Under Kagan, A Harmonious HLS | 2/1/2007 | See Source »

...cuts of up to 70%. The film festival has been cancelled, and the city-run tourism facilities have closed until they can be purchased by private companies that would consider a coal history museum in a depressed and snowbound mountain town to be a winning investment. (Interested parties can contact Keiji Hosokawa, who runs tourism promotion for Yubari - at least until his department is eliminated in March.) Even as it raises taxes, the city is closing schools, libraries and nursing homes in a desperate effort to cut costs. Unsurprisingly, many Yubarians are simply leaving town. "We'll be forced...

Author: /time Magazine | Title: "We Can Be Proud That Nobody Has Committed Suicide" | 2/1/2007 | See Source »

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