Word: coop
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...both the Coop and its brick-and-mortar competitors have been forced to regroup and to adapt their business strategies to the changing climate...
...Coop says it is now trying for a small-store feel in response to customer complaints of staff miscommunication...
During the spring rush, the Coop contended with Internet book vendors and local bookstores offering discounted prices by hiring even more employees than usual for its rush season...
...wait in line for more than three or four minutes at a time," said David Sullivan, the Coop's general manager...
...bookselling business in Harvard Square has always been competitive. Smaller neighborhood stores like Grolier Poetry Bookshop, the Harvard Book Store, Schoenhof's Foreign Books and WordsWorth have coexisted with the mammoth Coop by hiring personable and knowledgeable clerks and by carving out a niche in the Square's unique market...