Word: cooped
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This fall, the Harvard Cooperative Society promised thousands of students a 10 percent rebate on all textbook purchases. Few received the rebate. And the Coop blames us (the customers) for our losses. Welcome to Business Ethics 101--the Coop...
...Coop trumpeted its 10 percent textbook rebate as a guaranteed bonus for joining the organization. But the catch was that the rebate was only available between October 17 and October 31, and only to students who have saved all of their receipts and bring them in to the store to be processed...
...Coop managers don't think that asking students to collate all of their book receipts meticulously and wait an afternoon at the credit office constitutes an undue burden, then they don't know their clientele very well...
Store officials argue it's not their fault that less than half of all eligible students took the trouble to claim their rebates. They can't drag students into the store and push their money at them, they say. If Coop members don't think it's worth their while to claim their rebate, that's their business...
...that simple. The Coop is supposed to want students to get their return on membership, not to turn the rebate into an obstacle course...