Word: coops
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Dates: during 1990-1999
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...voice is mournful. "I feel like over the years the Coop and I really developed a working relationship. I feel hurt and confused that they chose to end our relationship in this...
...constantly watching," insists Thomas A. Wagner, controller at the Harvard Coop. Cameras record customers' movements, and store detectives posing as shoppers are present "at all times," according to Allan Powell, general manager of the Coop. During peak shopping periods, uniformed Cambridge police officers even stand guard over the merchandise...
According to Wagner, the Coop has decided that a system of electronic monitoring devices would not be "cost effective...
...tags alone won't solve the problem--even the Coop's physical layout seems conducive to stealing. Shoppers can roam freely from department to department without having to pay for the goods they carry. This policy was designed "for the convenience of the customer," says Wagner. "You put goods out so customers can touch them, feel them, inspect them...
...shoplifters beware: sometimes the Coop is watching. "One day I walked right out with a light bulb and a pillow case," recalls the senior male. "These two scary guys came up and grabbed me and made me feel awful. Then I was put in jail and I had to promise I would never go to the Coop again...