Word: coops
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Dates: during 1990-1999
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...Murphy said the 1 percent rebate does not represent the more than $100,000 the Coop returned to students who purchased textbooks last spring. That special 10 percent refund, which is not in effect for the current semester, is under review and may be reintroduced in the spring, he said...
Murphy said intense competition from area retailers has had a particularly negative impact on the Coop's music, book and computer divisions. But he said the store has responded aggressively in each of those areas, in some cases going head-to-head with specialty stores and in other cases focusing on particular segments of the market...
...music department, for instance, Murphy said the Coop has matched offers by local megastores such as Tower Records and HMV to meet any competitor's price...
...Murphy said he is scrutinizing virtually all of the Coop's departments. "If we're not meaningful in the business, then we shouldn't be in it," he said...
...Coop president acknowledged that a difficult retailing environment wasn't the only factor in the company's lackluster performance. Customers disappointed by several years of declining returns simply might have decided to shop elsewhere, he said...