Word: coops
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Dates: during 1990-1999
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...both the Coop and its brick-and-mortar competitors have been forced to regroup and to adapt their business strategies to the changing climate...
...Coop says it is now trying for a small-store feel in response to customer complaints of staff miscommunication...
...Coop's sheer size and volume has sometimes led to a lack of personalized customer service, some customers...
...Sullivan says that the Coop's three-year-old affiliation with Barnes & Noble has helped it narrow the customer service gap between itself and smaller stores...
...would choose Amazon.com over the Coop in a second," says Tara B. Purohit...