Word: coops
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Dates: during 1990-1999
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...malfunction in the Harvard Coop's computerized billing program resulted in an erroneous finance charge on many December bills, Coop president Jeremiah P. Murphy Jr. '73 said yesterday...
...Some Coop customers did not receive billing statements for November but were billed for late charges in their December statements, he said...
...error resulted from a glitch in the software the Coop uses for billing, he said...
...problem escaped the notice of Coop employees because billing for the Coop is processed by a computer program run by another company, Murphy said...
Because of the separation between the Coop and the billing processors, there is sometimes a "possibility" that a faulty finance charge could be assessed without the customer's knowledge, he said...