Word: copier
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Dates: during 2000-2009
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Patrick is in college at UCLA, and Morgan has graduated and moved away, but the feeling of family among the three adults grows ever stronger. They borrow one another's cars. Jim comes downstairs to use Adair's copier. Adair runs upstairs to borrow tomatoes from what she calls "the Jimstore." Bill or Jim often cooks dinner for the other two. Indeed, a colleague once quipped that Adair's divorce was better than most people's marriages...
Needless to say, this story is false--not because it couldn't happen, but because it doesn't. No one goes to the House library for books. Maybe for the copier, maybe for videos in a few lucky Houses, maybe for a quiet place for type away at a term paper in the absence of a roommate's stereo. But House libraries aren't about books...
...Windows) and arguably the PC itself were all born in this hothouse of Silicon Valley R. and D.; they ended up making a lot of money for Apple and Microsoft. Xerox has got a lot of prestige but little cash out of the PARC, which is why the beleaguered copier giant intimated in October that it would put its crown jewel up for sale to help stem billion-dollar losses...
...demand, custom publishing. But a slew of newly aggressive players, from Canon and Ricoh to Hewlett-Packard, have done better, steadily encroaching on its once exclusive, very lucrative turf. From 1997 to 1999, Xerox's estimated share of the $1.3 billion-a-year, high-end, black-and-white production copier market in the U.S., where the real money is made, dropped from the near monopoly level of 75% to 45%, according to Cap Ventures, a document consulting firm in Norwell, Mass. "This transition has played to our strengths," says Dennis Amorosano, a marketing director at Canon, which has used...
While the strategy is sound, the execution was anything but. Without sufficient training, copier sales reps were suddenly attempting to speak a foreign language, about sophisticated computer networks. As they tried to get up to speed on their new assignments, they quickly became demoralized, turf wars ensued, and accounts were lost in the shuffle, leaving them all too vulnerable. A concurrent reorganization of the company's byzantine back-office operations, which caused customer bills and orders to pile up, only added to the chaos. As Daniel Kunstler, senior analyst at JP Morgan, puts it, "If the person you want...