Word: corte
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Harvard officials are not reluctant to point to what they see as specific successes of SSI's tenure. HUPD Chief Francis D. "Bud" Riley labels the charge that guards can't blend into the character of a house a "myth." He points to guards like Cort Ellis in Quincy House. Ellis has greeted students with his gentle smile since the fall, and House administrators say they are impressed by his work...
...number of the SSI guards are former Harvard guards who accepted a buyout and switched to SSI, and some of the SSI guards, like Cort Ellis in Quincy House, have made an effort to learn students' names and understand the maze of entryways, floor numbers and other quirks of Harvard Houses. However, since SSI is an outsourcer trying to provide services at the lowest price, these cases are the exception rather than the rule...
...particular, students praise Cort Ellis, an SSI guard in Quincy House, saying he is making an effort to get to know students' names and rooms...
...Even Cort, a Widener employee, admits that during his college years, he avoided the marble and brick monument...
...undergraduate, I almost never used Widener. I preferred libraries like Lamont and Hilles," Cort says. "Now it's second nature to me, but the stacks still can be intimidating...