Word: counter
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...this airy room behind the counter of Toscanini’s Ice Cream shop in Central Square, Amy Chilton sprinkles cocoa over a large clear bin filled with ladyfingers. Nick Branigan, a reedy redhead with a slight beard and geek-chic glasses, stands behind her, arms crossed against his chest...
...disintegrate into ice cream-coated lumps and crushed berries smooth into sorbets on a twice- or thrice-daily basis. If you frequent Tosc’s (as it’s known to employees), chances are you’ve eaten his creations. His concoctions are sold over the counter, shipped out to large-scale vendors and rushed by refrigerated van to Tosc’s Harvard locale...
Business picked up right away, and at 10:30 p.m. came the spirited announcement of the “very first order of mozzarella sticks” from behind the counter...
Worse yet, the made-to-order system, which is supposed to give the kitchen flexibility to add new menu items, has made some McDonald's slower--adding precious seconds, if not minutes, to a customer's wait at the counter or the all-important drive through, which accounts for about half the chain's sales. A small but vocal number of franchisees--who invested thousands of their own dollars in the kitchen changes--are seething. And customers are also losing patience. "Since they took away the heat lamps, it takes forever--and the food still isn't hot," an Atlanta...
...pursue Khalid Almihdhar, above, who later turned out to be one of the 19 hijackers, "someday, someone will die." President Bush announced he would now support a blue-ribbon commission to investigate what went wrong. The CIA denies it was aslei*Aep, but since last Sept. 11, its Counter-Terrorism Center has doubled its manpower. Fearing he was not getting enough creativity from his spooks, CIA Director George Tenet set up a "red cell" after 9/11, with a dozen free thinkers who dream up outlandish ways bin Laden might strike. The red cell has written some unusual papers for Tenet...