Word: countermen
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...steady flow of take-out clientele. The restaurant specializes in shawarma sandwiches—tender, marinated slices of chicken, lamb or beef rolled in a warm pita, drizzled with tahini sauce, and stuffed with parsley, onions, tomatoes and dill pickles. While they wait, customers can watch the countermen slicing the steaming chunks of meat off the upright shawarma machine, or browse the assortment of imported canned juice drinks and pre-packaged desserts. Lebanese co-owner Hasan Kassab credits a “special recipe from home” loaded with Seven Spice and freshly-soaked and ground chickpeas...
...novice to Tommy's would interpret the grimace as the captured moment of a restauranteur's self-advertisement: "Chowtime! Soup's on! Step on up to the counter and get yourself some mighty fine fast food!" But one of his veteran countermen offers a more plausible interpretation: "That's Tommy's expression before he tells you 'Don't let the door...
...least one Crimson staffer hunched over a Tab and fries, bivouacking before a late press run. On the weekends, after a Hasty Pudding party or a punching function. Tommy's overflows with well-dressed, poorly behaved men and women from Harvard and other local colleges. The countermen refer to these last years as "the outsiders"--the troublemakers...
...machines, no, no, no), you can easily fall afoul of Tommy's unwritten code. Says Jeffrey A. Edelstein '84-5, "One of the things that makes Tommy's so special is that a longtime patron such as myself can be so rudely treated." John, one of the countermen, flexes his heavily tattoed forearms and says with an ironic grin. "Where else can you go in Harvard Square to spend good money to get insulted...
...both countermen and customers are quick to point out that their rudeness is usually reserved for uncontrollably rude customers. Although Tommy says he tells all his employees not to take abuse from anyone, they are subjected to a lot of it each shift. "They're really nice people," says Soroush R. Shehabi '87 of the countermen. "Snotty kids come in here when those guys are working hard. You can understand their response--they have a dismal life...