Word: courteousness
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...white" identity and Southern roots, it is actually he who shakes off his prejudices most easily. Beneath Earl's expressionless facade, he harbors no real racism and sincerely wants to get to know this brother he has never known. Ray's conversion is the true struggle: though outwardly courteous, he holds on to his resentment and his hatred to the very end. An undercurrent of tension therefore remains up to the day of Earl's departure, when Aunt T. shares a secret with them both that dissolves the final barrier between them and binds them together for good...
...procedural terms, the saying means this: regardless of how any disagreement between a business and a customer is resolved, the business should always deal with the customer in a courteous and dignified fashion. Even when the business does not or cannot give in to the customer's wishes, employees should always treat the customer in a friendly and respectful manner...
...Robert Ebert was a statesman and a visionary leader of academic medicine," Tosteson said in a statement. "In his long, deep and broad professional career he was consistently courteous and helpful to his colleagues and students. The world is a better place because of his presence among...
...student body of more than 12,000, majored in psychology and became a cheerleader before graduating in 1975. "He was a little shy," recalls retired mathematics professor Howard Matthews, who advised foreign students at the school. Matthews remembers Iguchi as "an A and B student and a courteous young man" who was active in the campus international-students group...
...that filter out of the way before they see me as an American," Powell said. The former chairman of the Joint Chiefs of Staff was asked during the interview whether a black man in Britain could have done as well as he has: "I wish I could be courteous," he said, "but I don't think it could have been...