Word: courteousness
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Most of those polled felt that U.S. civilians in Viet Nam tended to be honest, courteous and industrious, with the exception of construction workers. Many praised U.S. military men for their hard work and sincerity. But servicemen were also criticized as "drunkards, haughty, licentious men who wore ridiculous clothes and seemed indifferent to accidents for which they were responsible...
...learn the difference between anger (legitimate emotion over real grievances) and hostility (harmful feelings intended to hurt), the program leads the husband and wife into comparing their partners with other people; it suggests saying, for example, "This other person cooks better than you," or "This other person is more courteous than you." Such destructive criticism helps couples to learn that hostility separates people. On the other hand, anger is rewarded in Malone's course because it can actually draw people closer. Husband and wife are counseled, each in his private workbook, to buy a gift in secret and present...
...more public money be spent on promotion and advertising, even at the expense of public education. Casino owners are pressing the government to allow slot machines and games like baccarat, which are presently banned. The real answer, of course, lies in a return to the pre-boom formula of courteous treatment and reasonable prices...
...exception in the law, contended that the sex of a cabin attendant is a "bona fide occupational qualification," as it probably is for actors or actresses required to play male or female roles. Pan Am added that women were clearly better at "providing reassurance to anxious passengers, giving courteous personalized service and, in general, making flights as pleasurable as possible...
This characteristic finds an echo in business conduct. Western executives are often perplexed and sometimes misled by the extreme reluctance of the courteous Japanese to answer any suggestion with a flat no. Japanese are equally shocked by Western bluntness. Yoshio Terazawa, executive vice president of U.S. operations for Nomura Securities, a giant brokerage house, recalls the dismay of a colleague who watched an American lawyer spend hours haggling over the fine print of a contract. In Japan, such matters would be settled by gentlemen's agreement...