Word: courteousness
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Boston is too much an American city to escape commercialized Christmas entirely. It showed no restraint in rushing the season--Jordan's and Filene's both had their windows and lights ready almost two weeks before Thanksgiving--the shopping crowds are no more courteous than in any other city, and the unavoidable traffic jams have elicited no examples of Christmas spirit from the participants. But somehow the city keeps her head. She looks with grudging admiration at Prudential Center, like the split level of a nouveau riche nephew, but stays home for the holidays. The stark slab may mean money...
...more retailers are making new efforts to keep the customer happy at any cost. They need to: in a day when most stores charge roughly the same prices and sell similar merchandise, it is special consideration, quality of service and a good image that attract the quick-roving customer. Courteous salespeople are, of course, the first line of defense, and many aggressive merchandisers now hold training classes, insist that clerks learn everything about the stock. President Mildred Custin of Manhattan's Bonwit Teller trains each salesgirl to telephone special customers when interesting new merchandise arrives...
...opinion of Rusk was low, Schlesinger is ungrudgingly admiring of some other members of the Kennedy cast. He found Lyndon Johnson "a good deal more attractive, more subtle and more formidable than I had expected." Defense Secretary Robert McNamara is a "tough, courteous and humane technocrat, for whom scientific management was not an end in itself but a means to the rationality of democratic government." White House Aide McGeorge Bundy, "in spite of the certified propriety of his background, had an audacious mind and was quite capable of contempt for orthodoxy." No one rates more admiration than veteran Diplomat Averell...
...week and got a cool hello. It's been 13 years since Harry Truman, 81, has had the Secret Service tailing him, and "I haven't been bothered much." Bess was grumbling, too. They did seem like nice boys, said she, and of course it was a "courteous gesture," but "neither one of us is very happy about it." As for their driving her around town in Government cars-why, snapped Mrs. Truman, "I do my own driving, and I hope to continue doing...
...foreign affairs before they went to the U.N., it seemed little cause for concern. Arthur Goldberg once said of the art of collective bargaining: "The main thing you must have is the ability to realize there are two sides to the story, and so to be generally calm and courteous in the handling of people in inflamed situations, but at the same time not to relinquish the position of leadership, which on occasion will require the calmness and courtesy to be submerged in a show of vigor and strength, and even anger...