Word: crawford
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...took several months of badgering them all the time to get the breakdown," Crawford says...
...They charged us for all these expensive articles that I had pulled," Crawford says. "And the articles aren't even in the reader...
Like many Harvard instructors, Susan B. Crawford ordered a sourcebook for the class she teaches because she thought it would be cheaper and more convenient than having students buy the books...
...Crawford learned of the overcharging when she took the unusual step of contacting Harvard Printing and Publication Services (HPPS) to get a breakdown of the costs involved in producing the reader for her course, Sociology 96, "Community Action Research Project...
...Crawford says she had offered to clarify the notation when she first requested a sourcebook...