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...still have an account cleaned out because of sloppy security at your financial institution. "Bringing in Trace gave us a sense of security, a sense of awareness, and it definitely brought in some new internal training and controls," says Kelley Ferguson, director of network-and-security services at Numerica Credit Union, where TraceSecurity conducted social engineering last spring...
...Stickley�and his accomplice, Dayle Alsbury, adjust their fake fire-inspector uniforms, then saunter into a brown brick credit-union building. Their walkie-talkies are blaring with a recorded dispatcher's voice, downloaded from the Internet and transmitted from their getaway car. After they flash their homemade badges, the two men are waved behind the tellers' counters and into the inner sanctum of the credit union. Within just half an hour, they have gained access to the entire computer network, security system and customer data--unbeknownst to any employee on the premises...
These criminals don't tote sawed-off shotguns and ski masks. Smart thieves steal data, not banknotes, because a financial institution's confidential customer information is often more valuable than what's in its vaults. Banks and credit unions know this and have policies to protect themselves from high-tech heists...
TIME accompanied TraceSecurity on a recent string of in-person "heists" on the West Coast. At one credit-union branch, Stickley flirted with female staff members in the break room while Alsbury, who played the straight man to Stickley's goofy charmer, had four minutes alone in a credit union's communications hub--plenty of time to install a wireless "sniffer" that could later broadcast information going in and out of the bank. He could also have shut down the security cameras, alarm and telephone systems. The pair got access to the back side of the ATM and a room...
DOUBLE-CHECK E-MAIL REQUESTS Stickley sets up a fake e-mail address and credit-union website, then sends out e-mails claiming to be from the credit union's IT manager, asking employees to "test" the new website by entering their own account and password information. They often give Stickley all he needs to empty out those accounts...