Word: credited
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Dates: during 1980-1989
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...gave us huge impetus. Credit the team with a lot of guts...
...CREDIT: TIME Chart by Joe Lertola...
...last month Linda Hiwot, a Brooklyn junior high school teacher, got a surprise when she phoned her bank for a credit-card balance. Instead of the familiar human teller, she was answered by a computer-generated voice that told all callers with Touch-Tone phones to "press 1 now," thus beginning a series of steps that would eventually lead to her balance. When she called the IRS about an overdue tax check, another computer voice directed her to "push 9" for refunds. Even a local department store had acquired a robot operator, which like an overeager clerk insisted on taking...
...playing the messages they select. The most powerful machines combine voice-message units with huge computer files, which enable callers to use their telephones to navigate through long lists of stock quotes or catalog items. Some units even allow a caller to order merchandise and charge it to a credit card, without ever speaking to a human...
...CREDIT: Charts by Cynthia Davis...