Word: crisises
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“She’s had the opportunity to be more thoughtful [this year] and not have to react to crisis after crisis after crisis,” says Associate Dean of Undergraduate Education Stephanie H. Kenen. “She’s really starting to focus...
McIntosh, who edits the crisis handbook for House staff, says “the protocol didn’t change” since the Kirkland incident.
Clarke L. Caywood, a professor at Northwestern University who specializes in crisis communications, sharply criticizes Harvard’s unwillingness to answer questions regarding any possible security reforms following the Kirkland incident.
Harry King, a crisis communications specialist based out of Boston, says that the goal after such an incident is to reassure the public that steps are being taken.
“It’s the day before Commencement, and we want the families of graduating students and the alumni that are here to know that their education at Harvard is in a state of dire emergency,” said HUCTW member and accounting assistant Phebe Eckfeldt...