Word: cronan
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Averell yesterday declined to comment on the incident, referring questions to Cronan...
...charges are not ultimately dropped, Averell could face "a relatively minor fine, if anything. In the worst case scenario, this will be considered an extremely minor infraction," Cronan said...
...Cronan maintained yesterday that Delta Airlines acted inappropriately...
...actions were contrary to Delta's stated policy of not giving away a seat on an overbooked flight without asking if there are passengers willing to give up the seat," Cronan said. "It is also contrary to the policy that if you arrive 20 minutes early, with a ticket, you will get your seat...
...Cronan said he suspects that the airline felt comfortable treating Averell unjustly because...